Reducing the Intergenerational Conflict between Generation Y and Generation Z through Creating a Culture of Mutual Respect

Authors

  • Sadia Bukhari COMSATS University, Islamabad
  • Dr. Muhammadi Sabra Nadeem COMSATS University, Islamabad

Keywords:

Generations Y, Generation Z, Mutual Respect , Intergenerational Conflict, Thematic Analysis, Dyads

Abstract

Purpose: The purpose of the study is to understand the Intergenerational conflict between Generation Y and Z which arises among them due to differences in their work values. This study also helps to determine the impact of creating a culture of mutual respect to reduce generational conflict.

Methodology: The data of the study was collected from Higher Education Commission in the form of dyads. These dyads were representing Generation Y as supervisor and Generation Z as subordinates. The data was collected in a non-dyadic method (separate interviews were conducted with supervisors and subordinates). The purposive sampling technique was used with two criteria

i.e. Organizational Structure and Age. Ten interviews were conducted with the respondents which were classified into four dyads. For analysis, Framework Metrix Method was used in the Nvivo 14.

Findings: The results of the study indicate that generational conflict exists between Generation Y and Z due to differences in their working values and a culture of mutual respect plays a positive role in curbing this conflict. The Thematic Analysis was performed by using Framework Metrix Method to identify the main and sub themes. The three main themes represented some overlaps and contrast in the summarized data of dyads. The maximum overlap is observed between Generation Y and Z in the sub themes of ‘Fostering a Culture of Mutual Respect’.

Implication: The maximum age of generation Z is 27 years, and they are entering into Pakistani workforce. Hence, this study may provide useful comprehensions to the organizational leaders to handle the young generation.

References

Aggarwal, A., Sadhna, P., Gupta, S., Mittal, A., & Rastogi, S. (2022). Gen Z entering the workforce: Restructuring HR policies and practices for fostering the task performance and organizational commitment. Journal of Public Affairs, 22(3). https://doi.org/10.1002/pa.2535

Alteneiji, E. (2020). Exploring Intergenerational Value Changes Across Three Generations Of Emirati Women Using Focused Ethnography [University of San Diego]. https://doi.org/10.22371/07.2020.035

Appelbaum, S. H., Bhardwaj, A., Goodyear, M., Gong, T., Sudha, A. B., & Wei, P. (2022). A Study of Generational Conflicts in the Workplace. European Journal of Business and Management Research, 7(2), 7–15. https://doi.org/10.24018/ejbmr.2022.7.2.1311

Aronson, E. (1969). The Theory of Cognitive Dissonance: A Current Perspective. In Advances in Experimental Social Psychology (Vol. 4, pp. 1–34). Elsevier. https://doi.org/10.1016/S0065-2601(08)60075-1

Bannon, S. M., Grunberg, V. A., Reichman, M., Popok, P. J., Traeger, L., Dickerson, B. C., & Vranceanu, A.-M. (2021). Thematic Analysis of Dyadic Coping in Couples With Young- Onset Dementia. JAMA Network Open, 4(4), e216111. https://doi.org/10.1001/jamanetworkopen.2021.6111

Bogueva, D., & Marinova, D. (2022). Australian Generation Z and the Nexus between Climate Change and Alternative Proteins. Animals, 12(19), 2512. https://doi.org/10.3390/ani1219251

Bulut, S. (2021). Generation Z and its Perception of Work through Habits, Motivations, Expectations Preferences, and Work Ethics. Psychology and Psychotherapy Research Study, 4(4). https://doi.org/10.31031/PPRS.2020.04.000593

Butakova, L. O. (2022). Words with Value Semantics in the Language Consciousness of Generation «Y» Representatives. RUDN Journal of Language Studies, Semiotics and Semantics, 13(4), 937–955. https://doi.org/10.22363/2313-2299-2022-13-4-937-955

Byrne, D. (2022). A worked example of Braun and Clarke’s approach to reflexive thematic analysis. Quality & Quantity, 56(3), 1391–1412. https://doi.org/10.1007/s11135-021- 01182-y

Chayal, V., Goel, A., Chandel, R., & Shivhare, G. (2021). Assessing the views of generation X faculty about generation Y medical students: A questionnaire-based study. International Journal Of Community Medicine And Public Health, 8(4), 1656. https://doi.org/10.18203/2394-6040.ijcmph20210989

Dobrowolski, Z., Drozdowski, G., & Panait, M. (2022). Understanding the Impact of Generation Z on Risk Management—A Preliminary Views on Values, Competencies, and Ethics of the Generation Z in Public Administration. International Journal of Environmental Research and Public Health, 19(7), 3868. https://doi.org/10.3390/ijerph19073868

Foronda, C. (2020). A Theory of Cultural Humility. Journal of Transcultural Nursing, 31(1), 7– 12. https://doi.org/10.1177/1043659619875184

Halim, F. W., Abdul Aziz, S. F., & Inn, G. X. (2021). Comparing Demanded Work Values, and the Relationship between Work Values Congruence and Organizational Commitment between the Gen-X and Gen-Y Employees in Klang Valley, Malaysia. International

Journal of Academic Research in Accounting, Finance and Management Sciences, 11(3), Pages 77-93. https://doi.org/10.6007/IJARAFMS/v11-i3/10808

Holzer, B. M., Ramuz, O., Minder, C. E., & Zimmerli, L. (2022). Motivation and personality factors of Generation Z high school students aspiring to study human medicine. BMC Medical Education, 22(1), 31. https://doi.org/10.1186/s12909-021-03099-4

Hui, L., Qun, W., Nazir, S., Mengyu, Z., Asadullah, M. A., & Khadim, S. (2021). Organizational identification perceptions and millennials’ creativity: Testing the mediating role of work engagement and the moderating role of work values. European Journal of Innovation Management, 24(5), 1653–1678. https://doi.org/10.1108/EJIM-04-2020-0165

Jackson, K. (2019). Qualitative data analysis with NVivo (3rd edition). SAGE Publications. Janssen, D., & Carradini, S. (2021). Generation Z Workplace Communication Habits and

Expectations. IEEE Transactions on Professional Communication, 64(2), 137–153. https://doi.org/10.1109/TPC.2021.3069288

Jr, C. E. (2020). Values Congruence and Organizational Commitment Among The Multiple Generations In The Workforce: Toward A Better Understanding Of Generational Differences.

Kautish, P., Hameed, S., Kour, P., & Walia, S. (2022). Career beliefs, self-efficacy and VUCA skills: A study among generation Z female students of tourism and hospitality. Journal of Hospitality, Leisure, Sport & Tourism Education, 30, 100340. https://doi.org/10.1016/j.jhlste.2021.100340

Lina Dameria, S., Parama, S., & Nia, M. (2022). Conflict of Generational Gap in the Workplace: 7th Sriwijaya Economics, Accounting, and Business Conference (SEABC 2021), Palembang, Indonesia. https://doi.org/10.2991/aebmr.k.220304.048

Liu, Y., Bellibaş, M. Ş., & Gümüş, S. (2021). The Effect of Instructional Leadership and Distributed Leadership on Teacher Self-efficacy and Job Satisfaction: Mediating Roles of Supportive School Culture and Teacher Collaboration. Educational Management Administration & Leadership, 49(3), 430–453. https://doi.org/10.1177/1741143220910438

Maguire, M., & Delahunt, B. (2017). Doing a Thematic Analysis: A Practical, Step-by-Step Guide for Learning and Teaching Scholars. 8(3).

Milfont, T. L., Zubielevitch, E., Milojev, P., & Sibley, C. G. (2021). Ten-year panel data confirm generation gap but climate beliefs increase at similar rates across ages. Nature Communications, 12(1), 4038. https://doi.org/10.1038/s41467-021-24245-y

Nicole Collaco, Wagland, R., & et. al. (2021). Using the Framework Method for the Analysis of Qualitative Dyadic Data in Health Research. 3(8), 1555–1564. https://doi.org/doi.org/10.1177/10497323211011599

Sattar, T., Imdadullah, M., Bashir, F., & Arshad, F. (2023). Underlying Causes of Intergenerational Conflict Between Parent-Child Age Bands in Multan City, Pakistan: A Comparative Study. Review of Applied Management and Social Sciences, 6(1), 75–88. https://doi.org/10.47067/ramss.v6i1.303

Tingvold, L., & Munkejord, M. C. (2021). Shared goals, communication and mutual respect in multicultural staff teams: A relational coordination perspective. Nursing Open, 8(2), 957– 965. https://doi.org/10.1002/nop2.704

Vásquez-Fernández, A., Shuñaqui Sangama, M., Ahenakew, C., Pérez Pinedo, M., Sebastián Lizardo, R., Canayo Otto, J., & Kozak, R. A. (2021). From “mutual respect” to “intercultural respect”: Collaborating with Asheninka and Yine Peoples in the Peruvian

Amazon. The Journal of Legal Pluralism and Unofficial Law, 53(1), 127–153. https://doi.org/10.1080/07329113.2021.1889791

Downloads

Published

2024-06-28

How to Cite

Bukhari, S., & Nadeem, D. M. S. (2024). Reducing the Intergenerational Conflict between Generation Y and Generation Z through Creating a Culture of Mutual Respect. UW Journal of Management Sciences, 8(1). Retrieved from https://uwjms.org.pk/index.php/uwjms/article/view/197