Examining Relationship between HR Value creation strategies and Organizational Performance: Evidence from banking sector of Pakistan
Keywords:Service Quality, administrative innovation, HR integration, Trust enhancement, organizational performance.
Purpose: Internal customer directly influences sustainable organizational performance. Recognizing the importance of relationship development, the organization adopted various strategies to create added value for the organization. The objective of this study is to analyse the impact of administrative innovation, HR service quality, and downward integration and trust enhancement strategies on organizational performance.
Design and Methodology: A quantitative methodology was adopted by using numerical methods and statistical tools to collect and analyse the data for this study. Data was collected from 323 mangers of commercial banks through structured questionnaire to evaluate the relationship between HRM strategies and organizational performance.
Findings: This study found, by analyzing manager’s perception of commercial banks through PLS-SEM, that administrative innovation and trust enhancement are the key strategies for improving organizational performance.
Implications: This study provides valuable information for HR practitioner about how relationship enhancement strategies influences organizational performance.
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